Ordering
You can place orders directly with Be,
Inc. from the customer order page. On this page you
provide your name and shipping address, items ordered,
delivery preference, and billing information.
When you submit your order, the Be web server will
record it and then send a new page of information to you.
This page will repeat all of the details of your order so
that you can confirm it. If there are changes to be made,
you can return to the order page.
Once you confirm your order, you will receive a final
page with your order information which you can print for
your records.
When Orders Are Shipped
If an item is available for shipment (see
the availability page),
you can expect that your order will be shipped within 72
business hours of placement. Arrival of your shipment
will then depend only on your selected delivery method,
and on your geographical location.
If the product that you have ordered is not available
for immediate shipment, then your order will be place on
backorder. When a product becomes available, we will fill
orders, and we attempt to fulfill in priority of when the
order was placed.
Please note that we are not able to confirm
backorders before shipment - we will complete the order
as soon as the product is available. You may
cancel an order on backlog anytime before it is shipped.
If part of your order is available, we will ship that
portion immediately, and place the remainder on
backorder.
Billing
Your credit card is not billed by Be, Inc.
until we have confirmed that your order has shipped from
our manufacturing site or order fulfillment house. No
charges are made for items that are on backorder. If part
of your order is shipped (due to backlog or limited
availability), you will be billed only for the portion
shipped.
Order Status
You can check the status of your order by
sending an e-mail to
orders@be.com.
Include your Order Reference Number with your message.
Someone will personally check on your order and send
a message back to you.
Order Cancellation and Changes
If you need to cancel or change your order
(for example, in order to change an order for an item
that is on backorder), you can do so be sending e-mail to
orders@be.com, or
by calling 1-800-491-2818. You may cancel at any
time prior to your order being shipped.
| 
