Be Technical Support and Customer Service

Be Technical Support and Customer Service

You've read all the FAQs, searched the web site high and low, and you still haven't found the answer to your question. You'd like to get some kind of assistance from a real human being, and we want you to get the help you need.

We have several e-mail addresses to which you can send questions regarding a variety of problems. While we'll always try to help you no matter which address you send your request to, we are faster at assisting you when your message goes to the right address. So before you send in your question, check the descriptions below for the group most appropriate for your issue.

You can find other contact information, including physical addresses and directions, European contacts, and other general (i.e., not technical) e-mail addresses at Be on our Contacting Be web page.

Thanks, and we look forward to making you happy!

Quick links to sections on this page:

Be Customer Service
Be Developer Services
Be Customer Technical Support
Be Developer Technical Support
The Be Webmaster
The Be Listmaster

Be Customer Service

Be's customer service group is ready to help you with non-technical customer issues. Contact them to:

Get tracking information about product orders
Have damaged disks or CDs replaced
Report registration difficulties
Determine your lost Registered User ID or password
Assistance with all BeBox service and warranty issues (RMAs)

You can contact Be Customer Service at custservice@be.com.

Alternative sources for this kind of assistance include:

User ID Reminder

Be Developer Services

Be's developer services is here to help developers with developer-specific, non-technical issues. Contact them to:

Determine your lost Developer ID or password
Change your name or company information in the developer database
Check the status of your developer application
Moving files in the BeWare section of the Web site

You can contact Be Developer Services at devservices@be.com, or for significantly faster service, use the DTS Query form in the Registered Developer section of the Be web site:

http://www.be.com/developers/developer_program/registered_entry.html

Alternative sources for this kind of assistance include:

Developer ID Reminder

Be Customer Technical Support

Be's Customer Technical Support group can help you with BeOS related technical questions that are not answered in the Be FAQs. In general, if your technical question does not include code, this is the place to ask. You should contact them if you have questions about:

Installing the BeOS
Configuring the BeOS
Using the BeOS
Software or hardware compatibility
Diagnosing a problem with your BeBox

You can contact Be Customer Technical Support at custsupport@be.com, or for faster service, use our Support Request form.

You can also call our US Support Center, at (972) 389-3740.

Alternative sources for this kind of assistance include:

Be Developer Technical Support

The Be Developer Technical Support group's purpose is to help Be developers create new and exciting software. In general, if your question includes code, or is asking for it, this is the right place to ask. Contact our DTS folks if you have questions about:

Programming under the BeOS
Why your code doesn't work
Request sample code or programming tutorials on specific topics
Clarifications to information in the Be Book
Whether a problem is a bug in your code or the BeOS

You can contact Be Developer Technical Support by using the DTS Query form available in the Registered Developer section of the Be web site:

http://www.be.com/developers/developer_program/registered_entry.html

Alternative sources for this kind of assistance include:

The Be Webmaster

Be's Webmaster is here to help you with any difficulties you might have with Be's Internet-based services and information. If you've found a broken link, gotten an error message, have a suggestion, can't figure out who to write to, or have some other Internet-related difficulty, the Webmaster is the person to ask.

You can contact the Be Webmaster at webmaster@be.com.

Alternative sources for this kind of assistance include:

The Be Listmaster

Be's Listmaster is here to help you with any difficulties you might have with Be's electronic mailing lists. The Listmaster can update your address, unsubscribe you from a list, handle vacation auto-responders running amok, and otherwise assist with or explain mailing list behavior.

Before you contact the Listmaster, please read the information on the Be Mailing Lists page. The Listmaster frequently gets behind, and if you can handle your problem with the information there, you'll be happier sooner.

You can contact the Be Listmaster at listmaster@be.com.

Alternative sources for this kind of assistance include:

Be Mailing Lists