The Be, Inc. Contact Guide

Many people enter a web site because they have a specific question to answer. This guide tries to take that question and pair it with where you should start. Often, clicking directly on the question you have will take you where we think you want to go. In case we guessed wrong, use the name of the group to go to their section of the Be web site, or use the address link to mail your question to the appropriate group. This guide also gives you a picture of who handles what if we don't have your question here.

General Information: info@be.com

• What is BeOS?
• What is BeOS for?
• Where do I get BeOS?
• Where can I get a BeOS demo?
• Who is Be, Inc.?
• What is your position regarding...?
• Thanks for your cool product!
• I have a suggestion for marketing BeOS.
• I want to use Be, Inc. images (icons, logo) in my work. Who do I have to ask for permission?
• I don't know where to send this, but...?

Technical Support: support@be.com

• I can't boot, but I think I should be able to.
• I can boot, but I don't know how to get ... set up.
• My ... doesn't work but should according to your site and manual. What do you need to know to fix it?
• How do I do...?
• When will you support...?
• What applications are there to do ...?
• I don't have BeOS yet but I want to know...?
• I actually think I found a legitimate bug. What do I do now?
• I'm having trouble downloading something from BeDepot.
• BeDepot or SoftwareValet aren't showing me an update.

Press Relations: press@be.com

• I work for a magazine/TV station/radio show/newspaper/web site and want to review BeOS...
• I'd like a press kit.
• I'd like to see Be at our event.
• What events will Be attend in the near future?

Customer Service: custservice@be.com

• My CD/manual is cracked/missing.
• My update never arrived.
• I'd like to register but the web form is not working.
• I moved and need to update my registration information.
• Thanks for your cool product!

Orders: orders@be.com

• I'd like to place an order for something on BeDepot.
• My order never arrived.
• I'd like to return something I purchased on BeDepot.

Investor Relations: investors@be.com

• I'm an investor and...?
• What are your plans to...?
• I have a question about your financial reports.

Developer Technical Support: devsupport@be.com

• I'm writing a program for BeOS and...?
• Does the BeOS API do...?
• Can I write a script that...?
• Why does the call to this function/class fail?
• What information do I need to write a driver for BeOS?
• How do I do ... in BeOS APIs?
• I have a feature request.

Developer Services: devservices@be.com

• I'm thinking of writing a BeOS program. Can you give me information on...?
• I'm a commercial developer and want to develop a program for BeOS. Can you provide me with this information...?
• I'm volunteering to write drivers or programs for BeOS. What do you want me to do?
• What can you do to help me with our BeOS development effort?
• My address changed for my developer program information.
• Does this developer level include...?
• I lost my developer ID/password. Where do I find it?

Reseller Program Relations: reseller@be.com

• I want to sell BeOS in my store.
• I want to put BeOS on the computers I sell.

Web Site Information and Maintenance: webmaster@be.com

• This link/graphic/page is broken.
• This link/graphic/page is missing/showing up wrong.

Be, Inc. Mailing Lists: listmaster@be.com

• I can't unsubscribe from...
• I can't get subscribed to...